Privacy Policy

Privacy Policy Effective Date: 6/30/25

Who We Are

Welcome to SUP Asheville! Our website address is: https://supasheville.com. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form (name, email address, message)
  • Book a retreat, tour, or rental (name, email address, phone number, booking details)
  • Sign up for our newsletter (name, email address)
  • Complete a waiver (name, email address, signature, and any other required information)
  • Make a payment or reservation (payment information via Stripe, booking details via Booqable)

We may also collect information automatically through cookies and similar technologies, including:

  • Pages you visit and actions you take on our website
  • IP address
  • Browser type and version
  • Device information

How We Use Your Information

We use your information to:

  • Comply with legal obligations
  • Respond to your inquiries and provide customer support
  • Process and manage bookings, rentals, and payments
  • Send you newsletters and marketing communications (with your consent)
  • Improve our website and services

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. Cookies may be set by us or by third-party providers (see below).
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Analytics and Advertising

Meta Pixel

We use Meta Pixel (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising and understand how visitors interact with our website. Meta Pixel may collect information about your device, browser, and interactions with our site, which may be linked to your Meta account if you are logged in to Facebook or Instagram. For more information, see Meta’s Data Policy.

Google Analytics

We use Google Analytics (provided by Google LLC) to collect and analyze information about the use of our website. Google Analytics uses cookies and similar technologies to gather data such as your IP address, browser type, and pages visited. For more information, see Google’s Privacy Policy.

Opt-Out:
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also adjust your ad preferences on Meta through your account settings.

Embedded Instagram Feed

Our website features an embedded Instagram feed, which displays content from our official Instagram account. When you interact with this feed, Instagram (Meta Platforms, Inc.) may collect information about your interaction, including your IP address, browser details, and any actions you take. This data is subject to Instagram’s own privacy policy, which you can review at Instagram’s Privacy Policy.

Third-Party Services

We use the following third-party services, which may collect, process, or store your information:

These third-party providers have their own privacy policies addressing how they use such information.

Who We Share Your Data With

We do not sell or rent your personal information. We may share your data with:

  • Other parties with your consent or at your direction
  • Service providers (as listed above) to facilitate our services
  • Law enforcement or regulatory authorities if required by law

Where Your Data Is Sent

Data may be processed or stored by third-party providers as described above.

How Long We Retain Your Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 (except information on waivers filled out by adult guardians)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Withdraw your consent to marketing communications at any time

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: paddle@supasheville.com
Phone: (828) 209-8668